Shipping Policy

--> We are committed to ensuring the timely delivery of all our products. Our average shipping times vary from 3 to 10 days. If your delivery takes more than 10 days, we will compensate you $1 for each additional day, up to a maximum of $5. This straightforward process is designed for your convenience: simply contact our customer support team by completing the help form on the contact us page or send us a email at:

" support-team.digital@ud.me "

with your purchase confirmation and tracking number, and you will receive up to $5 as a refund. All queries and concerns are addressed in the order they are received. Your satisfaction is our priority, and we strive to provide a seamless and reliable experience for every customer.

Kushimz, "Count-on-It" Delivery Assurance Program
Effective Date: [01-01-2025]

At Kushimz, we are committed to ensuring a reliable and seamless delivery experience for our customers. Our Delivery Assurance Program provides additional peace of mind by offering a compensation guarantee for delayed shipments.

Shipping & Delivery Timeline

Standard shipping times range from 3 to 10 business days depending on location and carrier availability.
Customers will receive a tracking number via email once the order has been shipped.
Orders are processed within 24 to 48 hours from the time of purchase, excluding weekends and holidays.

Late Delivery Compensation Policy

We understand that delays can be frustrating, and we want to make it right. If your order is not delivered within 10 business days from the shipping date, you are eligible for compensation under the following terms:

Customers will receive $1 for each additional day the package is late, up to a maximum of $5 per order.
The late delivery period begins after 10 business days from the shipping date and applies for up to 5 additional days.
To claim your compensation, you must contact our customer support team within 5 days after the late period begins and provide your order number and tracking details.
Compensation will be issued as either store credit or a partial refund to the original payment method, based on customer preference.

Exceptions & Exclusions

The Kushimz Delivery Assurance Program applies to most standard orders but does not cover the following situations:

Incorrect shipping information provided by the customer at checkout.
Customs delays for international orders.
Unforeseen circumstances beyond our control, such as natural disasters, extreme weather conditions, carrier strikes, or government restrictions.
Orders marked as delivered by the carrier but claimed as not received.

How to Submit a Late Delivery Claim

If your order qualifies for compensation, follow these steps:

Check your tracking number to confirm the delay.
Contact our support team at support-team.digital@ud.me within 5 days after the late period begins.
Provide your order number and tracking details for verification.
Choose whether you prefer store credit or a partial refund.
Our team will review and process your request within 3 business days.

Contact Us

For any shipping inquiries or to claim a late delivery compensation, please reach out to us:

Email: support-team.digital@ud.me
Phone: [541-351-8033]

Thank you for choosing Kushimz LLC. Our Delivery Assurance Program is just one of the many ways we prioritize customer satisfaction and ensure a trustworthy shopping experience.

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